Shipping policy
At Vortessa, we are committed to delivering your order safely, efficiently, and at no additional shipping cost. We proudly offer free worldwide shipping on every order, making it easier for customers everywhere to enjoy our premium sports accessories.
Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
Most orders are prepared and dispatched within 1–3 business days after payment has been successfully confirmed.
During periods of exceptionally high demand, promotional events, or holidays, processing times may require a little longer. If delays occur, our support team will keep you informed whenever possible.
Shipping Time
We currently provide Free Worldwide Shipping.
Estimated delivery time:
- Processing Time: 1–3 Business Days
- Shipping Time: 7–14 Business Days
Delivery estimates may vary depending on your country, customs clearance procedures, weather conditions, local courier operations, or other factors beyond our control.
Shipping Confirmation
Once your order has been shipped, you'll receive a confirmation email containing your tracking information, allowing you to monitor your shipment throughout its journey.
Please allow 24–72 hours for tracking updates to become available after shipment.
Customs & Import Duties
Most orders arrive without additional charges.
However, customs duties, import taxes, VAT, or other local fees imposed by your country's authorities are the responsibility of the customer when applicable.
Vortessa cannot predict or control these government-imposed fees.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If an incorrect address is submitted, please contact us immediately.
Once an order has been shipped, address changes may no longer be possible.
Additional shipping costs resulting from incorrect or incomplete addresses may be the customer's responsibility.
Lost or Delayed Shipments
If your package experiences an unexpected delay or appears lost during transit, please contact our customer support team.
We'll work directly with the shipping carrier to investigate the shipment and provide an appropriate solution, including a replacement or refund when necessary.
Damaged Deliveries
If your order arrives damaged, please notify us within 7 days of receiving the package.
Providing photos of both the product and its packaging will help us resolve the issue more quickly.
Contact Us
If you have any shipping questions, please contact us:
Website: Vortessa.cyou
Email: support@vortessa.cyou
Phone: +1 (604) 224-1032
Business Address: 57-11720 Cottonwood Dr, Maple Ridge, BC V2X 0G7, Canada